Shipping policy

Shipping Policy

Indian Cold Pressing Company (ICPC) ships across India. All orders are dispatched from our facility in Piplod, Surat, Gujarat. This Shipping Policy outlines how we handle order processing, dispatch, delivery timelines and related matters.

1 Shipping Coverage

• We ship Pan-India to all serviceable pin codes.

• International shipping is not available through our Shopify store at this time. For international orders, please contact exports@gpeworld.com or visit our parent company Global Pinnacle Exports.

• Shipping availability to certain remote pin codes may be limited. You will be notified at checkout.

2 Order Processing Time

• Orders are processed within 1-2 business days of payment confirmation.

• Business days are Monday to Saturday, 9:00 AM to 6:00 PM IST. Orders placed on Sundays or public holidays are processed the next business day.

• During peak seasons or promotional periods, processing time may extend to 3-4 business days.

• You will receive a shipping confirmation email with tracking details once your order is dispatched.

3 Delivery Timelines

• Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Pune, Kolkata, Ahmedabad): 2-4 business days.

• Tier 2 and Tier 3 cities: 4-6 business days.

• Remote and rural areas: 6-10 business days.

• These are estimated timelines and not guaranteed delivery dates. Delays may occur due to logistics partner capacity, weather conditions or other factors beyond our control.

4 Shipping Charges

• Free shipping on orders above a specified minimum order value (as displayed on the website at checkout).

• A flat shipping fee applies to orders below the minimum order value, as displayed at checkout.

• Shipping charges for bulk and wholesale orders are calculated separately.

5 Packaging

We take great care in packaging our cold pressed oils to ensure they arrive safely:

• All bottles are sealed with tamper-evident caps.

• Products are bubble-wrapped and packed in sturdy corrugated boxes.

• Fragile stickers are applied to all packages containing glass bottles.

• We use food-safe packaging materials throughout.

6 Tracking Your Order

• Once dispatched, you will receive an email and/or SMS with your AWB (tracking) number and the name of the logistics partner.

• You can track your order on the logistics partner's website or through the tracking link provided.

• For tracking assistance, contact us at info@icpc.in with your order number.

7 Failed Delivery

• If delivery fails due to an incorrect address or the customer being unavailable, the logistics partner will attempt delivery 2-3 times.

• After failed attempts, the package is returned to us. In such cases, re-shipping charges will apply.

• Please ensure your delivery address and contact number are correct at the time of ordering.

8 Damaged in Transit

If your order arrives damaged, please contact us within 48 hours of delivery at info@icpc.in with photographs of the damaged package and product. We will arrange a replacement or refund as per our Refund Policy.