Privacy policy

Indian Cold Pressing Company (ICPC) ("we", "our", "us") is a brand owned and operated by Global Pinnacle Exports (GPE), a registered export firm based in Surat, Gujarat, India. We operate this Shopify store and website at www.icpc.in to provide you with a seamless shopping experience for our premium cold pressed oils. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our store or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing our services, you acknowledge that you have read, understood and agreed to this Privacy Policy.

1.1 Personal Information We Collect

When you interact with our store, we may collect the following categories of personal information:

• Contact details: Your name, billing address, shipping address, phone number and email address.

• Financial information: Payment card details, transaction details, payment confirmation and other payment information. All payment processing is handled securely through Shopify's payment gateway and applicable payment processors. We do not store your full card details on our servers.

• Account information: Your username, password, account preferences and settings if you create an account with us.

• Transaction information: Products you view, add to cart, purchase, return or cancel, and your complete order history.

• Communications: Information included in your communications with us, including customer support inquiries, feedback and reviews.

• Device and usage information: Information about your device, browser, network connection, IP address, and how you interact with our website.

1.2 How We Collect Personal Information

• Directly from you when you create an account, place an order, contact us or otherwise provide us with your information.

• Automatically through our website using cookies and similar technologies when you browse our store.

• From Shopify and other service providers who help us operate our store and process your orders.

• From third-party partners including payment processors, logistics partners and analytics providers.

1.3 How We Use Your Personal Information

We use your personal information for the following purposes:

• Order fulfilment: To process, confirm and deliver your orders of cold pressed oils and other products.

• Payment processing: To process your payments securely through our payment gateway.

• Customer communications: To send you order confirmations, shipping updates, delivery notifications and customer support responses.

• Account management: To create and manage your customer account if you choose to register.

• Marketing: To send you promotional emails and offers about our products. You may opt out at any time.

• Legal compliance: To comply with applicable Indian law, tax regulations, FSSAI requirements and other legal obligations.

• Business improvement: To analyse how customers use our store and improve our products and services.

• Fraud prevention: To detect, investigate and prevent fraudulent transactions and other illegal activity.

1.4 How We Share Your Personal Information

We do not sell your personal information. We may share your information with:

• Shopify: Our e-commerce platform provider who hosts our store and processes transactions.

• Global Pinnacle Exports (GPE): Our brand ICPC, for compliance and operational purposes.

• Logistics and delivery partners: To ship your orders to you within India.

• Payment processors: To process your payments securely.

• Legal authorities: When required by applicable Indian law, court orders or government requests.

• Professional advisors: Including accountants, lawyers and other advisors where necessary.

1.5 Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences and analyse website traffic. You can control cookie settings through your browser. Note that disabling cookies may affect some features of our store.

1.6 Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but we strive to use commercially acceptable means to protect your data.

1.7 Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations under Indian law including GST and FSSAI record-keeping requirements, resolve disputes and enforce our agreements. Typically, order and transaction data is retained for a minimum of 7 years as required by Indian tax law.

1.8 Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate personal information.

• Request deletion of your personal information, subject to legal requirements.

• Opt out of marketing communications at any time.

• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at legal@icpc.in or info@icpc.in.

1.9 Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us and we will promptly delete it.

1.10 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our store after any changes constitutes your acceptance of the updated policy.